LOUGHMORE PRIVACY POLICY
Effective date: June 2026
Last reviewed: June 2026
About this policy
Loughmore (ABN 92 150 595 805) is a business consulting and AI adoption practice. We are based in Brisbane, Queensland, working primarily with clients across Australia and can work for international clients.
This policy explains what personal information we collect, how we use it, and how we protect it. It applies to everyone who visits this website, submits an enquiry, or engages with us as a client.
We take privacy seriously. We collect only what we need, use it only for the purpose it was given, and do not share it without a clear reason to do so.
What personal information we collect
We collect personal information in two ways: directly from you, and automatically through this website.
Information you give us directly
When you submit the contact form on this website, we collect your name, business name, email address, phone number if provided, and any details you include in your message. This is the primary way we receive personal information from website visitors.
During a client engagement, we may also collect additional information relevant to the work. This can include the names and contact details of your team members, organisational information, business strategy and operational data, and notes from sessions and workshops. We collect this information to deliver the services you have engaged us for.
Information collected automatically
This website is built on the GoDaddy Websites and Marketing platform. GoDaddy automatically collects certain technical information when you visit the site. This includes your IP address, browser type, device type, and pages visited. This data is used to monitor site performance and is processed by GoDaddy. GoDaddy may store this data on servers located in the United States.
We do not currently use Google Analytics, Facebook Pixel, or other third-party tracking tools on this site. If this changes, this policy will be updated to reflect it.
How we use your personal information
We use personal information for the following purposes only.
To respond to your enquiry. When you contact us through the website, we use your details to reply and to have an initial conversation about your business.
To deliver our services. Once an engagement begins, we use the information you and your team provide to facilitate sessions, document outputs, and deliver the work we have agreed to do.
To communicate with you during and after an engagement. This includes sending session summaries, follow-up notes, reports, and any materials produced as part of the work.
To maintain records of the work. We keep records of client engagements for business and accounting purposes.
We do not use your personal information for unsolicited marketing. We do not add you to a mailing list without your consent. We do not sell, rent, or trade your information to any third party.
Business information and confidentiality
As a consulting practice, we regularly work with sensitive business information. This includes strategic plans, financial data, team performance information, operational processes, and other confidential material that clients share during the course of an engagement.
All business information shared with Loughmore is treated as strictly confidential. It is used only to deliver the services you have engaged us for. It is not disclosed to any other party without your explicit permission, except where we are required to do so by law.
Where we engage a subcontractor to assist with a specific technical component of an engagement (for example, a specialist AI build), we will inform you in advance, obtain your agreement, and ensure the subcontractor is bound by confidentiality obligations consistent with this policy.
AI tools and client information
Loughmore uses AI tools in the course of our work, including to assist with research, drafting, and session preparation. We take care to ensure that sensitive or identifiable client information is not entered into AI platforms in ways that could expose it to third-party data training or storage.
Where AI tools are used in the delivery of your engagement, we will discuss this with you openly. You have the right to ask us not to use AI tools with your information, and we will accommodate that request.
Cookies
This website uses cookies. Cookies are small text files placed on your device when you visit a website. GoDaddy's platform places cookies to support basic website functionality and to collect anonymous site traffic data.
GoDaddy's cookie banner is active on this site. You can accept or decline non-essential cookies when you first visit. If you decline, only essential cookies required for the site to function will be used.
We do not use cookies for advertising or for tracking your behaviour across other websites.
Disclosure to third parties
We do not sell, share, or disclose personal information to third parties except in the following circumstances.
Service providers. GoDaddy processes data as part of hosting this website. This includes the contact form submissions you send through the site. GoDaddy's privacy practices are governed by their own privacy policy, available at godaddy.com.
Subcontractors. As described above, where a subcontractor is engaged for a specific technical component of an engagement, relevant information may be shared with them under a confidentiality agreement and with your prior knowledge and consent.
Legal requirements. We may disclose personal information if required to do so by law, or to protect our legal rights, or where we have a good-faith belief that disclosure is necessary to prevent harm.
We do not disclose personal information to overseas recipients other than through GoDaddy's platform infrastructure, which may store traffic data on servers in the United States.
How we store and protect your information
Contact form submissions are received by email and stored in our email system. Client engagement notes, session outputs, and documents are stored in cloud-based platforms including Microsoft 365. We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We do not store payment card information. All invoicing and payment processing is handled through third-party platforms with their own security standards.
We retain client information for seven years after the conclusion of an engagement, consistent with standard Australian business record-keeping obligations. After that period, information is securely deleted.
Your rights
You have the right to access the personal information we hold about you. You have the right to ask us to correct information that is inaccurate or out of date. You have the right to ask us to delete your information, subject to our legal obligations to retain certain records.
To exercise any of these rights, contact Loughmore directly at hello@loughmore.com.au.
We will respond to any privacy request within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We take all privacy concerns seriously and will respond promptly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent version. We encourage you to review this policy periodically.
Contact
hello@loughmore.com.au
loughmore.com.au