LOUGHMORE WEBSITE TERMS AND CONDITIONS
Effective date: June 2026
Last reviewed: June 2026
About these terms
These terms and conditions govern your use of this website and your engagement with Loughmore's services. They are written in plain language because that is how Loughmore operates.
Loughmore is a business consulting and AI adoption practice (ABN 92 150 595 805), based in Brisbane, Queensland, Australia.
By using this website or engaging Loughmore's services, you agree to these terms. If you do not agree, please do not use the site or engage our services.
These terms are governed by the laws of Queensland, Australia. Any dispute arising from these terms or from a Loughmore engagement will be subject to the jurisdiction of the courts of Queensland.
Part 1: Website use
Using this website
This website exists to give prospective and current clients clear information about Loughmore's services and to make it easy to start a conversation. You may use it for that purpose.
You must not use this website in any way that is unlawful, harmful, or that interferes with its operation. You must not attempt to gain unauthorised access to any part of the site or its underlying systems.
Website content
The content on this website, including all text, structure, and copy, is the intellectual property of Loughmore. You may not reproduce, copy, or republish any part of it without written permission.
The information on this website is general in nature. It describes Loughmore's services and approach. It is not professional advice of any kind. Engaging Loughmore for a paid service is the means by which specific, tailored advice and support is provided.
External links
This website may contain links to third-party websites. These links are provided for convenience only. Loughmore has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Availability
Loughmore makes reasonable efforts to keep this website available and accurate. However, we do not guarantee uninterrupted access or that the content will always be current. The site may be taken offline for maintenance without notice.
Part 2: Services
How services are engaged
Loughmore's services are engaged through a direct conversation with business, followed by a written proposal. A formal engagement begins when both parties have agreed the scope in writing and the engagement fee or retainer has been confirmed.
These website terms apply to general use of the site. Specific terms for each client engagement, including scope, deliverables, payment schedule, and any additional conditions, are set out in the written proposal and engagement agreement for that project. Where specific engagement terms differ from these general terms, the engagement agreement takes precedence.
What Loughmore provides
Loughmore provides business consulting, agile ways-of-working facilitation, and AI adoption services to office-based small and medium enterprises. All services are delivered personally by expert consultants. There are no account managers, junior consultants, or third-party handoffs without your prior knowledge and agreement.
Where a subcontractor is engaged for a specialist technical component of an engagement, this will be discussed and agreed with you in advance. All subcontractors are bound by confidentiality obligations consistent with Loughmore's own standards.
Service delivery
Loughmore will deliver services with reasonable care and skill, consistent with the scope agreed in the engagement proposal. In-person delivery is preferred and produces better outcomes. Remote delivery is available and is the default for clients outside the Sunshine Coast and Brisbane region. Travel and accommodation costs for in-person delivery outside this region are charged at cost and are set out in the engagement proposal.
Loughmore will communicate openly throughout every engagement. If circumstances arise that affect the scope, timeline, or expected outcome of the work, you will be told promptly.
Your responsibilities
A Loughmore engagement works best when the client is genuinely engaged. You agree to provide reasonable access to the people, information, and systems necessary for the work to proceed. Where sessions or workshops require participation from your team, you agree to facilitate that participation in good faith.
The outcomes of a Loughmore engagement depend in part on the commitment of you and your team to implementing and sustaining the changes agreed during the work. Loughmore delivers the facilitation, training, and tools. The sustained change requires your ongoing effort.
Consumer guarantees under Australian Consumer Law
Under the Australian Consumer Law, services come with guarantees that cannot be excluded. These include that services will be provided with due care and skill, that they will be fit for the purpose agreed, and that they will be delivered within a reasonable time where no timeframe is set.
Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law. Where a remedy is available to you under those guarantees, Loughmore will honour it.
Part 3: Fees and payment
Pricing
Service pricing is set out on the Services page of this website and confirmed in each engagement proposal. All prices are in Australian dollars and are exclusive of GST unless otherwise stated. GST will be added to invoices where applicable.
Pricing displayed on this website is current at the time of publication but may be updated from time to time. The price that applies to your engagement is the price confirmed in your written proposal.
Payment terms
Payment terms for each engagement are set out in the engagement proposal. Typically, a deposit is required before work begins, with the balance due on completion or in agreed instalments for longer engagements. Retainer fees under Service 4 are invoiced monthly in advance.
Invoices are due within 14 days of the invoice date unless otherwise agreed in writing. Where payment is not received by the due date, Loughmore reserves the right to pause work until the account is brought up to date.
Cancellation and rescheduling
For individual sessions or workshops, a minimum of 48 hours notice is required to reschedule without charge. Cancellations with less than 48 hours notice may incur a session fee.
For project engagements, where you choose to end the engagement before completion, you are responsible for fees covering work completed and any reasonable preparation costs incurred to that point. Where Loughmore is unable to complete an agreed engagement due to circumstances within our control, a proportionate refund of prepaid fees will be provided.
For retainer arrangements under Service 4, either party may end the retainer with one month's written notice after the initial three-month term.
Expenses
Out-of-pocket expenses agreed as part of an engagement, including travel, accommodation, and subcontractor costs, are charged at cost. Subcontractor technical work is charged at cost plus a management margin of 15 to 20 per cent, as set out in the engagement proposal. All expenses are itemised on invoices.
Part 4: Intellectual property
What belongs to you
All outputs produced specifically for you during a Loughmore engagement belong to you. This includes documented business strategies, workshop artefacts, Kanban boards, AI Solution Handover Documents, process maps, and any other materials created as deliverables of the work. You own these outright on payment of the agreed fees.
What belongs to Loughmore
Loughmore retains ownership of its methodologies, frameworks, facilitation approaches, templates, run sheets, and training materials. Where these are provided to you as reference tools during an engagement, such as Scrum Master run sheets, you receive a licence to use them for the purposes of your own business. You may not reproduce, share, or commercialise them without written permission.
Content on this website
All content on the Loughmore website, including copy, structure, and design, is the intellectual property of Loughmore and may not be reproduced without permission.
Part 5: Confidentiality
Both parties recognise that consulting engagements involve the exchange of sensitive information.
Loughmore will treat all information you share during an engagement as strictly confidential. This includes business strategy, financial information, operational data, team performance information, and any other information you share in the course of the work. Loughmore will not disclose this information to any third party without your explicit permission, except where required by law.
You agree to treat as confidential any methodologies, approaches, or proprietary frameworks shared by Loughmore during the course of the engagement.
These confidentiality obligations survive the end of the engagement.
Part 6: AI tools
Loughmore uses AI tools in the course of its work. This is disclosed openly because it is relevant to how the work is done and how your information may be handled.
AI tools may be used to assist with research, session preparation, drafting of outputs, and analysis. Loughmore takes care to ensure that sensitive or identifiable client information is not entered into AI platforms in ways that could expose it to third-party data training or storage.
Where AI tools are used as part of delivering your specific engagement, this will be discussed with you. You have the right to ask that AI tools not be used with your information, and Loughmore will accommodate that request wherever practical.
Part 7: Limitation of liability
What this section does
This section sets out the limits of Loughmore's liability to you. It is written to be fair and proportionate. It does not attempt to exclude the consumer guarantees and non-excludable rights you have under the Australian Consumer Law.
Limitation
To the maximum extent permitted by law, Loughmore's liability to you for any loss or damage arising from a Loughmore engagement is limited to the total fees paid by you for the specific service that gave rise to the claim.
Loughmore is not liable for indirect or consequential losses, including lost profit, lost revenue, lost business opportunity, or loss of data, even if Loughmore was advised of the possibility of such losses.
What this does not exclude
This limitation does not apply to liability arising from Loughmore's fraud or wilful misconduct. It does not exclude or restrict any right or remedy you have under the Australian Consumer Law, including the consumer guarantees.
Outcomes
Business consulting and AI adoption services involve working with people, organisations, and technology in complex environments. Loughmore delivers its services with skill and care, but cannot guarantee specific commercial outcomes. The outcomes of an engagement depend on many factors, including the commitment and capability of your team, market conditions, and decisions made after the engagement ends. Loughmore's responsibility is for the quality of the work, not for the business results that follow.
Part 8: Disputes
If a dispute arises from an engagement or from these terms, both parties agree to attempt to resolve it through direct discussion in the first instance. Most issues can be resolved quickly through an honest conversation.
If direct discussion does not resolve the matter within 14 days, either party may escalate to mediation before taking any formal legal action. The costs of mediation will be shared equally unless otherwise agreed.
Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court where necessary.
Part 9: Changes to these terms
Loughmore may update these terms from time to time. The effective date at the top of this page will reflect the most recent version.
Changes will not affect engagements already in progress at the time the change is made. The terms that apply to your engagement are those in effect at the time your engagement proposal is accepted.
Part 10: General
If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining terms will continue in full force.
These terms, together with the engagement proposal and any written agreement specific to your project, constitute the entire agreement between you and Loughmore in relation to your engagement.
Contact
loughmore.com.au